Talk an angry or aggressive person away from an instinctual, unproductive reaction and toward a more rational mindset.make even a total stranger (potential client) feel understood.make a powerful and positive first impression.In Just Listen, Goulston provides simple yet powerful techniques you can use to really get through to people including how to: Whether you are dealing with a harried colleague, a stressed-out client, or an insecure spouse, things will go from bad to worse if you can't break through emotional barricades and get your message thoroughly communicated and registered.ĭrawing on his experience as a psychiatrist, business consultant, and coach, author Mark Goulston combines his background with the latest scientific research to help you turn the “impossible” and “unreachable” people in their lives into allies, devoted customers, loyal colleagues, and lifetime friends. and achieve buy-in-the linchpin of all persuasion, negotiation, and sales. Whether they're coworkers, friends, strangers, or enemies, the first make-or-break step in persuading anyone to do anything is getting them to hear you out. The invaluable principles in Just Listen will get you through that first tough step with anyone.

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